A couple weeks ago Matt had his first business trip. He was nominated for the Dan Aaron Leadership Award at work, and was picked as one of the finalists! He flew to Denver, for a few days, with the other finalists to have some round table discussions, and attend a celebratory dinner and reception. It was quite an honor for Matt to be picked as one of 6 finalists in the Western Division of Comcast (everything west of the Mississippi). And he was the only finalist from the Mountain region for his award. Matt is now apart of an exclusive group in Comcast called the "Circle of Success" which can be proven with his trophy or nice Comcast jacket :)
The criteria to be a nominee for the Dan Aaron Leadership Award:
- Exemplifies the Credo and its touchstones while demonstrating leadership skills
- Overcomes obstacles and persists in the face of adversity
- Identifies issues and develops appropriate solutions
- Motivates and inspires employees to be proactive in providing moments of excellence for our customers and Comcast
- Understands their role in the company and how their work impacts our business
- Provides regular and meaningful feedback
- Develops the skills of team members to enable them to pursue their career goals
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| Matt with Steve White, the West Division President, and his manager, Shauntel Paskett |
Matt's manager, Shauntel, told Matt's "story" at the reception, which explained why he was nominated, and he had a couple pages in a booklet telling about him:
As a Collection Rep Matt hit the ground running- and as a part-time employee he was quickly out collecting our full-time employees.
Because of his performance, attitude, and commitment to the business, he was offered a temporary supervisor role. Not only did Matt excel in this role, his team climbed to become a top 10 performing team in the Collections COE under his leadership. Soon after, Matt accepted a permanent Collections Supervisor position. His dedication to his job from the get-go has enabled Matt to progress from an outstanding part-time employee to a superb, career-oriented leader at Comcast.
Matt's experience as a frontline agent at Comcast has enabled him to share a wealth of knowledge with his team. As a leader, he has continued to use his skills to coach and develop his team as well as share best practices with the other Supervisors in the Collections COE.
Matt has been especially an asset with helping with the new dialer system that has been implemented in the COE, and has become known as a go-to person for the system.
"Matt is consistently the first person to step up and take on additional projects to help the company, including helping with our hiring process, incentives and building tools. His potential as a leader in this company is great, as evidenced by his progression."- Shauntel Paskett, Collections Manager
"The way Matt applies constructive criticism has made a lasting effect on me because he has helped me to improve my work without ever making me feel like a bad employee. He always makes sure that all of us on his team receive feedback weekly regarding our calls and how we handle our customers. My save rate has increased over 5% since moving to Matt's team. Our team is consistently in the top ten in our call center." - Suzy Smith, Collections CAE
I couldn't be more proud of Matt. He has had four different positions at Comcast in the last year, and has exemplified each one to the point that he has been able to climb the ladder. He is well into Comcast and is looking at making Comcast his career. He works 40+ hours a week, and obviously gives 100% effort in his job. He takes 9-10 credit hours every semester, and doesn't even take summers off. And on top of that he comes home and spends time with his family and magnifies his church callings. I am so happy that his hard work at Comcast has been recognized, and that he had the opportunity and honor of going on this trip. He absolutely deserves it! I definitely missed having him in bed next to me while he was gone, but funny enough, we were able to spend more time with him the three days he was on his trip than we would spend with him on a regular Tuesday-Thursday... because we were able to spend Tuesday morning and Thursday night with him before and after the trip, and usually we don't see him at all on those days. Matt is such a great husband and father. I am so incredibly grateful to him for working so hard, so I can be a stay at home mom. I know that it is a hard schedule on both of us, but I also know without a doubt, that it is the right thing for us to be doing for our kids. I love that he is willing to sacrifice so much for them.
Congratulations Matt! I love you!
